Please submit all inquiries to our Human Resources team at hr@nassaucruiseport.com.
We are seeking a professional Guest Service Concierge who will serve as a brand ambassador for all port visitors.
Duties and Responsibilities:
· Serve as a brand ambassador for all port visitors
· Prioritize port safety and cleanliness
· Welcome cruise ship passengers and other port visitors
· Assist guests with directions, answer questions, provide information and solutions as needed
· Share reliable and accurate information about the port, downtown, Nassau, and The Bahamas with guests
· Assist with on-site management of tenant promotions, marketing and PR events, entertainment, and other similar activities
· Work with port partners and vendors
· Provide comprehensive tours of Nassau Cruise Port upon request
· Collaborate with Security, Health and Safety, Facilities, and other relevant NCP teams to manage any visitor and port issues
· Support the delivery of the port advertising program as requested
· Complete data entry tasks
· Train other employees in customer service
· Report any customer service or other issues to leadership
· Perform additional duties as requested
Requirements:
· Conversational English skills
· High School Diploma
· Minimum of 3 BGCSE exams completed
· Hospitality/Tourism Management certificate or degree (preferred)
· Basic computer skills
Working Conditions:
· Lift, carry, and move items
· Work outdoors
· Adaptable to all weather conditions
· Extensive walking and standing
· Successful candidates will work on a rotating schedule that may include weekends
Qualifications:
· Bahama Host Certificate
Skills and Abilities:
· Strong interpersonal skills
· Some knowledge of Bahamian tours, history, and attractions required
· Cruise industry experience a plus
· Second language a plus (specifically Spanish)
Experience:
Type of Entry Experience Required:
· Minimum of two years of guest service experience
· Hospitality industry experience a plus
Problem Solving:
· Resolve customer complaints
· Managing conversations with Security team/other port stakeholders
· Own and resolve challenges
If you are interested in joining a fun, dynamic team and meet the requirements, apply today at hr@nassaucruiseport.com!
