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Careers

Careers

JOB OPPORTUNITIES

Please submit all inquiries to our Human Resources team at hr@nassaucruiseport.com.

Guest Experience Concierge

We are seeking a professional Guest Service Concierge who will serve as a brand ambassador for all port visitors.

Duties and Responsibilities:

·       Serve as a brand ambassador for all port visitors

·       Prioritize port safety and cleanliness

·       Welcome cruise ship passengers and other port visitors

·       Assist guests with directions, answer questions, provide information and solutions as needed

·       Share reliable and accurate information about the port, downtown, Nassau, and The Bahamas with guests

·       Assist with on-site management of tenant promotions, marketing and PR events, entertainment, and other similar activities

·       Work with port partners and vendors

·       Provide comprehensive tours of Nassau Cruise Port upon request

·       Collaborate with Security, Health and Safety, Facilities, and other relevant NCP teams to manage any visitor and port issues

·       Support the delivery of the port advertising program as requested

·       Complete data entry tasks

·       Train other employees in customer service

·       Report any customer service or other issues to leadership

·       Perform additional duties as requested

 

Requirements:

·       Conversational English skills

·       High School Diploma

·       Minimum of 3 BGCSE exams completed

·       Hospitality/Tourism Management certificate or degree (preferred)

·       Basic computer skills

 

Working Conditions:

·       Lift, carry, and move items

·       Work outdoors

·       Adaptable to all weather conditions

·       Extensive walking and standing

·      Successful candidates will work on a rotating schedule that may include weekends

 

Qualifications:

·       Bahama Host Certificate

 

Skills and Abilities:

·       Strong interpersonal skills

·       Some knowledge of Bahamian tours, history, and attractions required

·       Cruise industry experience a plus

·       Second language a plus (specifically Spanish)

 

Experience:

Type of Entry Experience Required:

·       Minimum of two years of guest service experience

·       Hospitality industry experience a plus

 

Problem Solving:

·       Resolve customer complaints

·       Managing conversations with Security team/other port stakeholders

·       Own and resolve challenges

 

If you are interested in joining a fun, dynamic team and meet the requirements, apply today at hr@nassaucruiseport.com!


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